How Do I View My Order Status?

An email is automatically sent when your order is received and shipped. If you haven’t received an email, please reach out to us Here.

How Can I Track An Order I Have Placed?

Once your order has been shipped, you’ll receive an email from us with tracking information. If you have not received an email within 4 business days of making your purchase, please contact us Here and we’ll be happy to help!

Can I Cancel An Order?

Once you click that "order" button the gears are set in motion to get your package out our door and to yours as quickly as possible. This means that unfortunately, we are unable to cancel orders. However, we are happy to help you with any returns or exchanges for your order.

Is My Credit Information Stored Safely?

You bet. Information is stored by encrypted 3rd party payment processors and Tourist never stores any of your credit information.

How Is The Information I Give tourist Used?

Information you submit to tourist (excluding payment information) is stored securely. The information is only used as reference for future orders or in case you have a return or issue with the product. If you opted into our email database you will receive occasional hellos and news on cool promos and sales. You can always opt out of promotional materials if you like to solely reserve your inbox for cat GIFs from Aunt Jenny.

How Do I Take Care Of My New tourist Products?

We recommend a cold-water wash for our products and tumble dry on low. This saves energy, and will ensure the longest life possible for your clothes.

For more information you can e-mail us: hello@tourist.shopping

Or call us: +1 (440) 454-4771